FREQUENTLY ASKED QUESTIONS

A lace wig is a wig in which the hairs are knotted one by one on a piece of very fine material called lace. This material was chosen because it can give the illusion that the hair is actually growing out of your scalp. We offer various different types of wigs: closure wig, frontal wig, full lace wig and u-part wig.

A closure is usually sewn in along with weaving or making a custom wig by hand. With a closure wig, you get a natural hairline from left eyebrow height to right eyebrow height. On the entire surface of the closure , you can make a separation. The advantage of closure wigs is that you don't need glue to attach the wig. By means of an elastic band, the wedge is already firmly fixed. So there is no need to paste. This is why this is also my favorite choice for a wedge. You are not limited to a center part, a subtle side part is also possible.

With a frontal wig (also called: front lace wig, lace front wig, lace frontal wig) you get a natural hairline from ear to ear. You can also make natural partings up to about half of your head. The advantage of frontal wigs is that you can achieve a more natural effect. You can create more hairstyles.

What is a Upart wig? U-part wigs, aka ¾ wigs, are hair extensions that are sewn on a U-shaped wig cap that features fine sheer mesh and clips underneath. Since the U-shape part is constructed at the top of the wig, this offering allows you to wear your natural hair through that opening.

We offer 14 different hairtypes at THN x Studio. These types are: 1.Kinky Straight 2.Straight 3.Natural Wave 4.Flat Deep Weave 5. Loose Deep Wave 6.Body Wave 7.Deep Wave 8.Water Wave 9.Deep Curly 10.Exotic Wave 11.Big Kinky Curly 12. Jerry Curl 13.Kinky Curly 14.Loose Wave

You can measure your head with a soft clothing measuring tape. Please use photo above.

Here at THN x Studio, we offer lengths ranging from 14" to 40" in every hair type.

We are 4 different types of Lace. HD Lace, Swiss Lace. Transparent Lace and Brown Lace. We highly recommend our clients to choose HD Lace as it mimics a real scalp and blends very well. HD Lace : This lace is suitable for everyone as it blends very well with everyone's skin. This is a thin type of swiss lace, which blends better with your skin. Please note that this type of lace is also more fragile, because it is made of thinner lace. HD lace comes in a light brown lace color, but because it's so thin it almost blends with most skin tones. Swiss Lace : This lace is suitable for everyone's skin since it blends well and looks natural. Brown Lace : This lace is suitable for a toned and dark skin tone. Transparent Lace : This lace is suitable if you have a white or light skin tone.

Normally at THN x Studio, we do bleach the knots so that it can blend beautifully. However, you can choose to have this not done.

Yes, all wigs are glue-less due to the elastic band that they all come with.

Delivery and Processing time : 7-14 days. As our frontals are not bulk created, please allow 7-14 days to receive your order. A tracking number will be sent to you by email once dispatched. (This can take up to 5 days). All orders will need to be signed for. Failure to sign for the delivery would result in the package being sent back to your local postal depot for collection.

All sales are final due to COVID-19. We value the safety of ourself and clients, Thank you for understanding.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from chiavhair.com (the “Site”). PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. - “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. HOW DO WE USE YOUR PERSONAL INFORMATION? We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: - Communicate with you; - Screen our orders for potential risk or fraud; and - When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. BEHAVIOURAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below: - Facebook: https://www.facebook.com/settings/?tab=ads - Google: https://www.google.com/settings/ads/anonymous - Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. YOUR RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. CONTACT US For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@thnxstudio.com.